FAQ
Quick answers to common questions
Start here, or search Ask ENG for step-by-step guides on hundreds of topics.
How do I get help?
Submit a request at help.eng.umd.edu, email eit-help@umd.edu, call 301-405-1634, or walk in to 0123 Glenn L. Martin Hall. See all the ways to get help.
When is the help desk open?
Walk-in hours are 8 am to 5 pm, Monday to Friday.
Who can use the help desk?
Faculty, staff and students of the A. James Clark School of Engineering.
A website isn't loading properly. What should I try first?
Clearing your browser's cache and cookies fixes many problems. Ask ENG has guides for Chrome, Safari, Opera and other browsers on Windows, Mac, iOS and Android.
How do I connect to eduroam?
Ask ENG has connection guides, including one for Linux. If you're still stuck, contact us.
How do I use lab software from home?
Use Windows Remote Desktop with the RDS Gateway. The Ask ENG guide walks you through it.
How do I reserve a conference room?
See the conference room reservations guide on Ask ENG.
How can I get Claude at UMD?
The "Pathways to Purchase for Claude at UMD" guide on Ask ENG explains the options.
Where can I get software for my own computer?
Much of the university's licensed software is on TERPware. For engineering software, send us a request.