Get help
Reach us the way that suits you
Send a request online, email or call us, or walk in. Whichever you choose, the same team picks it up.
Contact the help desk
Online
The best way to reach us. Your request goes straight to our queue, and you can follow its progress.
Email us with what you need, and include your building and room if it's about equipment.
Phone
Call us during walk-in hours for anything urgent, such as a classroom that isn't working before class.
Walk in0123 Glenn L. Martin Hall
Walk-in hours are 8 am to 5 pm, Monday to Friday. Bring your device and your charger, and we'll take a look.
Before you contact us
Many common questions already have a step-by-step answer on Ask ENG, our knowledge base. It's worth a quick search first.
When you send a request, it helps to include:
- What you were trying to do, and what happened instead
- Any error message, or a screenshot of it
- The computer or room involved, and your building and room number
[TO DO: add a link to a service status page, if EIT has one.]