Everything we support

We set up and troubleshoot engineering accounts and help you get into the systems your work depends on.

• New accounts and logins for engineering systems
• Access to shared drives and group folders
• Help when you're locked out or can't sign in

[TO DO: list the specific systems and account types EIT manages.]

We support Windows, Mac and Linux computers in the Clark School.

• Setup of new computers and moving your files over
• Troubleshooting, repairs and upgrades
• Advice on what to buy before you purchase a computer or device

We help you install and license the software you need for teaching, learning and research.

• Engineering and productivity software
• License questions and renewals
• Software available to the university through TERPware

[TO DO: name the main engineering software EIT licenses.]

We run the Clark School's computer labs and the remote desktop service that lets you use lab software from anywhere.

See the Ask ENG guide to Windows Remote Desktop with the RDS Gateway.

[TO DO: list the labs and their locations.]

We support the audio and video equipment in engineering classrooms and conference rooms.

• Projectors, displays and screen sharing
• Microphones, speakers and lecture capture
• Help before class if something isn't working

Conference room reservations are explained on Ask ENG.

We help with wired and wireless connections in engineering buildings, including eduroam and VPN.

We support printers in engineering buildings and help you connect to them.

[TO DO: add details on printing in engineering buildings.]

Before you buy computers, devices or software, talk to us. We'll help you pick something that works with Clark School systems and point you to the right way to buy it.